Terms and Conditions

The terms and conditions apply to the use of the BlueRockLiving.com website. By placing an subscription/order with us, you are agreeing to accept these terms and conditions (Conditions).

Please note, these Conditions are subject to change at any time and without notice, and it is your responsibility to check these Conditions regularly before ordering products in case there are any changes. If you do not agree with the Conditions set out below, you should not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these Conditions.

If you have any queries relating to the Conditions, please contact the customer service team before placing an order.

General Information

BlueRockLiving.com is the website of BlueRock which is the trading name of BlueRock Products Ltd, 70, Wendover Road, Aylesbury, Bucks, HP21 9LW, United Kingdom. These Conditions will apply between you and BlueRock Products Ltd, when you set up a subscription or buy an item from BlueRockLiving.com.

The Conditions do not affect the rights you may have under any relevant statutory law.

- Your contract for purchases made through BlueRockLiving.com is with BlueRock Products Ltd. You represent and agree that all goods ordered by you are for your own private and domestic use only and are not for resale.

- You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

- You warrant that all details you provide to BlueRockLiving.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

- You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our customer service team straight away.

- During the sign up and account creation process, your account is held under your chosen email address when you make a purchase. You are responsible for all actions taken under that email address and must only purchase from BlueRockLiving.com under your own chosen email address.  If you think someone else might have access to it, you must change it. If there are any changes to the details supplied by you, it is your responsibility to inform BlueRock Products Ltd as soon as possible.

- You warrant that you will not use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious /subscription order, or using a known invalid credit card will be prosecuted to the fullest extent of the law. BlueRock Products Ltd reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • you fail to make payment to us when due;

  • or you breach any of these Conditions;

  • or when requested by us to do so, you fail to provide within a reasonable time, enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity;

  • or we suspect you have engaged, or are about to engage, or are connected to or otherwise have way of being involved in fraudulent or illegal activity on BlueRockLiving.com

Your responsibilities if you break these Conditions;

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

Subscribing and Ordering

When making a subscription or placing an order, you agree that any and all information given is accurate and complete.

All subscriptions and orders are subject to acceptance by us and product availability.

For business purposes, each item requested counts as an individual order. Wherever possible, we will attempt to combine multiple orders in one shipment and on one invoice. Due to business requirements, however, orders may be shipped over several days in multiple packages. Subscription plan delivery items will be delivered together, this is not guaranteed for more than one subscription plan due to designated delivery dates.

Merchandise available for sale changes on a frequent basis. We reserve the right to make changes in our merchandise without notice. Availability information for products is listed on each individual product description. Some of our products may be available only in limited quantities, so we cannot guarantee that a product displayed on a previous visit to our website may still be available when you visit again. An item may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website as soon as we can. If BlueRockLiving.com does not have stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be shipped.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We take great care to ensure that all information about our products, our subscription plans  including prices, set forth on BlueRockProducts.com is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, inaccuracies as to merchandise price, size, colour or other matters, or an item that is no longer in stock. We do not warrant that the information accessible via this website is accurate, complete or current. Any errors are unintentional and we apologize if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.

The prices displayed on this website are quoted in British currency and are valid only in the United Kingdom. Prices are subject to change at any time. Relevant sales taxes, if any, shall be applied at checkout.

No contract for the sale of any product will exist between you and BlueRockLiving.com until we accept your order by shipping the product to you. The price of any item is not guaranteed until the item has been shipped to you. When this happens, we will confirm our acceptance of your order by sending you an email. If the price of a product you have ordered should change prior to shipment, you will be notified by email that your order has not been accepted by us and will not ship. You may re-order the item at the adjusted price if you wish.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost and usual delivery times. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.

Payment

BlueRockLiving.com accept most major credit/debit cards including: VISA and Mastercard via Stripe.

All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.

Delivery

The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order.

These terms and conditions shall be governed by and construed in accordance with UK law and exclusive jurisdiction of the English courts in the event of a dispute.

Promoter: BlueRock is the trading name of BlueRock Products Ltd, company number  10822945 . The registered office is: C/O Clark Howes, 11 Bell Business Park, Smeaton Close, Aylesbury, Bucks, HP19 8JR, United Kingdom

Returns

Due to obvious hygiene reasons we do not accept returns of our toothbrushes..
Incorrect/Faulty/Defective Goods: we take great care in the despatch and packaging of our items. In the unlikely event of faults with, or damage to, the Products or if you have received an incorrect Product please contact us at hello@bluerockliving.com. If you notify us that you have received an incorrect or faulty Product, we will ask you to return the Product to us and once, acting reasonably, we have examined the Product and confirmed it is an incorrect or faulty Product, we will (at your option) replace the Product or provide you with a refund.

Items received that are not in perfect condition, or are not deemed faulty, will be returned to you, at your cost. Money will only be refunded once we have received the item.

Privacy Policy

We will never ask for personal details via email. If you receive an unsolicited email asking you for your BlueRock log in details, please contact our customer service team immediately.

Submissions

We try to respond promptly to email messages from customers and visitors to our site.

However, we are under no obligation to respond to such messages, to maintain such messages in confidence, or to pay for such comments or submissions. Please be advised that all emails, comments, feedback, suggestions, ideas and other information disclosed or submitted to us will become our property. By submitting any email or correspondence to us, you thereby release all proprietary claims and intellectual or other property rights therein.

You agree that we may use and/or disclose information about you, such as demographics or your use of this site, in any way without revealing your personal information or identity. By taking part in promotions, contests or sweepstakes offered on the site, or by requesting promotional information or product updates, you agree that we may use your information for marketing and promotional purposes.

You are responsible for your communications and all consequences of their submission to us. Please do not: transmit to us material that is copyrighted by a third party, without that party's permission; send material that reveals trade secrets without permission of the owner of those trade secrets; send material that infringes on any third party's intellectual property rights without that party's permission; send material that is threatening, harassing, defamatory, obscene, hateful, abusive, defamatory or embarrassing to any other party; send sexually explicit images; send advertisements or solicitations; send chain letters or pyramid schemes; or impersonate another person. If you violate these provisions, or if we think you have violated them, we reserve the right to expel you from the site and prevent your future use of the site.

Liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on BlueRockLiving.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

We have taken great care to provide accurate product images for each product for sale on the site. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will affect the colours you actually see on the screen. We are not responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture or detail of merchandise will be accurate. Images that display toothbrushes for subscription plans are examples only, colours may vary. Although we strive to make sure all toothbrushes in the same order have different bristle colours to each other, this is not guaranteed.

The products sold on www.bluerockliving.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from BlueRockLiving.com.

We have taken great care to prevent internet fraud and to ensure that any data collected from you is stored securely and safely. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful material or represents the full functionality, accuracy, or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. If your use of the website or the site's material results in any costs or expenses, including without limitation, the need for services or replacement of equipment or data, we shall not be liable for those costs or expenses.

This website and its material are provided on as "as is" basis without warranties of any kind. To the fullest extent provided by law, we disclaim warranties, whether express or implied, including those of merchantability, non-infringement of third parties' rights, and of fitness for particular purpose. We make no warranties about the accuracy, reliability, completeness or timeliness of the site's material, services, software, test, graphics and links. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an order or return or exchange a product as provided herein.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

  • Any loss of goodwill or reputation; or

  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Site Contents Ownership

This site is expressly owned and operated by Blue Rock Products Ltd. Unless otherwise noted, the design and content featured on this website, including illustrations, and other product details, icons, navigational buttons, images, artwork, graphics, photography, text, audio and video clips or content, software and the like, are owned by BlueRock Products Ltd. This website, as a whole, is protected by copyright, trademark, intellectual property and other applicable laws. All worldwide rights are reserved.

Third Party Information

We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for BlueRock products are those stated on the BlueRock material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.

Termination

These Conditions are effective unless and until terminated by either party. If, in our sole discretion, we determine that you have failed to abide by any of these Condition, we may terminate your access to our website, upon which termination, you must destroy all materials downloaded or obtained from the site and copies of those materials, whether made under the terms of these Conditions or otherwise.

Waiver

No waiver by us of any of these Conditions on any single or multiple occasion(s) shall be construed as a waiver of any preceding or subsequent breach of any of the Conditions.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or another of these Conditions is held to be inapplicable or unenforceable in certain circumstances.

Law

These Conditions shall be governed by and construed in accordance with the laws of England and by using this website you irrevocably submit to the exclusive jurisdiction of the courts of England.